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Delinquency research · dataset 2026.08
Shut-off and delinquency information for Montebello Land & Water Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The rules provide a 21-day period after the bill date before delinquency: after 4:30 p.m. on day 21, a $10 delinquent fee is automatically assessed. The residential SB 998 policy separately provides that service is subject to discontinuation if the bill remains unpaid within 60 days from the invoice date, with the overdue notice issued after day 45 and at least approximately seven business days before the possible shutoff date.
- Late-fee rules
- A $10 delinquent fee is automatically added after 4:30 p.m. on the 21st day after the bill date. After the 28th day, the Company mails a final notice. If payment is not received by the close of business on the third business day before the noticed shutoff, a 48-hour Red Tag is posted at each affected residential unit and a $5 Red Tag fee applies per tag. A $25 disconnect fee is added when a representative is sent to shut off service; a returned check incurs a $20 fee and must be redeemed in certified funds. Additional collection expenses, penalties, interest, and liens may apply to shareholder accounts.
- Shut-off timeline
- Day 0 is the bi-monthly bill date. The bill is due on receipt. Day 21 after 4:30 p.m. is the delinquency and $10 late-fee point; day 28 triggers the final mailed notice. If the balance remains unpaid by the third business day before the noticed shutoff date, a 48-hour Red Tag is posted and a $5 tag fee is charged. The residential policy allows discontinuation after more than 60 days from the invoice date, subject to the overdue notice and customer-protection rules. The field shutoff adds a $25 disconnect fee, and restoration requires all outstanding charges and applicable fees.
- Warning and notice protocol
- The Company sends a final mailed notice after the 28th day identifying the delinquent account and the date service will be shut off. The residential policy requires an overdue notice after day 45, approximately at least seven business days before the possible discontinuation date, with the delinquency amount, deadline, extension process, review/appeal process, and alternative-payment options. If the service address differs from the mailing address, notice is also sent to the property addressed to “Occupant.” If contact fails, the Company makes a good-faith effort to visit or leave a conspicuous imminent-discontinuation notice and policy copy. A 48-hour Red Tag is posted before the field shutoff when the final payment cutoff is missed.
- Reconnection costs
- After nonpayment shutoff, the reconnect fee is $25 when the customer requests turn-on during normal business hours, 8:30 a.m.–4:30 p.m. Monday–Friday, and $50 when a representative must restore service outside those hours. The account must also pay unpaid service charges, the $10 delinquent fee, any $5 Red Tag fee, the $25 disconnect fee, and other applicable charges. Unauthorized self-restoration adds a $150 penalty plus repair costs. Qualifying low-income residential customers receive statutory protections under the current policy, but the exact current CPI-adjusted caps should be confirmed with the Company.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Montebello Land & Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910091) ↗
Search the federal drinking-water database using public water system ID CA1910091.