Notice and timing
How delinquency is handled
Grace period after the due date
18 business days after the bill date before an unpaid utility bill is past due and late charges/penalties apply. A residential account remaining unpaid for 60 calendar days from the past-due date may be disconnected for nonpayment after the City’s SB 998 notice process, so the practical minimum is approximately 18 business days plus 60 calendar days from the past-due date.
Late-fee calculation
Ontario’s municipal code states that bills are due on the bill date and that any bill unpaid 18 business days after that date is past due and subject to late charges and penalties under the City’s general fee provisions. The reviewed current rate sheet does not expose the numerical late percentage; customers should use the amount printed on the bill or adopted fee schedule. All water, sewer, refuse, and other unified-bill components may be collected together, and failure to pay the unified amount can place water service at risk.
Disconnection timeline
Day 0 is the utility bill date. On approximately business day 18, an unpaid bill becomes past due. For residential accounts, if the account remains unpaid for 60 calendar days after the past-due date, water may be disconnected for nonpayment after notice under Ontario’s adopted residential discontinuation policy. Restoration requires all outstanding utility amounts, late charges and penalties, and the applicable turn-on/service-call costs; eligible households below 200% of the federal poverty line may qualify for reduced turn-on fees.