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Payment research · dataset 2026.08

Payment options for Rialto Utility Authority / Rialto Water Services, operated by Veolia North America

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
OnlineBiller
Phone payment number
(909) 820-2546. After business hours, customers follow the English or Spanish automated telephone prompts to pay by phone.
Pay-by-text
Rialto Water Services does not publish a keyword-based text-to-pay program. For cash payment through PayNearMe, customers can use the barcode on the back of the bill; if they lack a bill, Customer Service can email or text a barcode to the customer or a designated payer. The barcode is then taken to a participating store, where the customer pays cash and retains the receipt. This is a text-delivered cash barcode rather than an SMS account-autopay enrollment.
Mail-in payment address
Rialto Water Services, P.O. Box 60450, Los Angeles, CA 90060-0450. The separate general-correspondence address is P.O. Box 800, Rialto, CA 92377, so payment remittances should use the Los Angeles lockbox printed on the billing page and bill materials.
In-person payment
Rialto Water Services’ customer-service office is at 437 N. Riverside Avenue, Rialto, CA 92376, and is open Monday through Friday from 8:00 a.m. to 5:00 p.m. for in-person bill payment and customer-service assistance. The published materials do not provide a separate counter-by-counter list of accepted tender, but the online bill-pay service accepts cards and bank accounts, and the office should be contacted at (909) 820-2546 for current desk-payment instructions. Cash can also be paid at participating PayNearMe stores using the bill barcode; a $1.99 convenience fee applies to that cash channel. The City’s own 150 S. Palm Avenue offices handle Utility Authority policy and rates, while the Veolia-operated billing office handles retail account service.
Digital payment methods
The OnlineBiller portal supports one-time and recurring payments from a credit card or bank account. Rialto also offers automated phone payments at (909) 820-2546, PayNearMe cash payments through a bill barcode, electronic bills, and autopay. The reviewed official pages do not list Apple Pay, Google Pay, PayPal, Venmo, or ACH-specific branding beyond bank-account payment.
Online convenience fees
Online credit-card payments are advertised with no service charge or processing fee. The separate PayNearMe remote-cash channel charges a $1.99 convenience fee. The published materials do not identify a distinct 2026 surcharge for online bank-account payments or automated phone payments.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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