Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Rialto Water Services does not publish a keyword-based text-to-pay program. For cash payment through PayNearMe, customers can use the barcode on the back of the bill; if they lack a bill, Customer Service can email or text a barcode to the customer or a designated payer. The barcode is then taken to a participating store, where the customer pays cash and retains the receipt. This is a text-delivered cash barcode rather than an SMS account-autopay enrollment.
Mail-in address
Rialto Water Services, P.O. Box 60450, Los Angeles, CA 90060-0450. The separate general-correspondence address is P.O. Box 800, Rialto, CA 92377, so payment remittances should use the Los Angeles lockbox printed on the billing page and bill materials.
Counters, drop boxes, and office hours
Rialto Water Services’ customer-service office is at 437 N. Riverside Avenue, Rialto, CA 92376, and is open Monday through Friday from 8:00 a.m. to 5:00 p.m. for in-person bill payment and customer-service assistance. The published materials do not provide a separate counter-by-counter list of accepted tender, but the online bill-pay service accepts cards and bank accounts, and the office should be contacted at (909) 820-2546 for current desk-payment instructions. Cash can also be paid at participating PayNearMe stores using the bill barcode; a $1.99 convenience fee applies to that cash channel. The City’s own 150 S. Palm Avenue offices handle Utility Authority policy and rates, while the Veolia-operated billing office handles retail account service.