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Payment research · dataset 2026.08

Payment options for San Bernardino Municipal Water Department

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Online eBiller for account access and paperless billing; ACI Payments Inc. for internet and telephone credit-card transactions.
Phone payment number
1-877-238-6048 for ACI Payments credit-card telephone payment. Customer-service and account questions use 909-384-5095; emergency water and sewer calls use 909-384-5141.
Mail-in payment address
SBMWD, P.O. Box 710, San Bernardino, CA 92402. The Department says checks should be payable to San Bernardino Municipal Water Department and that customers should return the payment stub; past-due payments should not be mailed because receipt timing and restoration cannot be assured.
In-person payment
Customer Service Office, 1350 South E Street, San Bernardino, CA 92408. Lobby and call-center hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m. The south side of the building has an after-hours payment depository; deposits made after 7:00 a.m. are processed the next business day. The office accepts cash, cashier’s check, check, and money order, but explicitly does not accept credit or debit cards at the counter. Customers should use the office for delinquent restoration rather than an outside payment center.
Digital payment methods
The Online eBiller supports no-fee one-time e-check payments from a checking or savings account and free automatic monthly bank drafting. ACI Payments supports Visa, Mastercard, American Express, and Discover credit-card payments online or by telephone. Customers can also receive electronic statements and paperless billing through Online eBiller. Digital wallets and Apple Pay/Google Pay are not listed in the current public payment options.
Online convenience fees
$3.25 processing fee per ACI credit-card transaction, whether paid over the internet or by telephone. One-time e-check quick pay and automatic bill payment from checking or savings are free. The fee applies to the ACI card channel, not to the free bank-draft program.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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