Delinquency research · dataset 2026.08
Shut-off and delinquency information for San Bernardino Municipal Water Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due and payable upon presentation and become past due 19 days after the mailing date. At that point SBMWD mails a reminder notice and adds a $2.00 fee. If payment is still not received by the due date stated on the final delinquency notice, the account proceeds into termination proceedings.
- Late-fee rules
- The current delinquency page identifies a fixed $2.00 reminder fee when the bill remains unpaid 19 days after mailing. The public materials do not publish a separate percentage interest formula; delinquent accounts must pay the past-due balance, any service charge, and required security deposit before restoration. Returned-payment and other delinquent-processing charges may apply under the Department’s Rules and Regulations.
- Shut-off timeline
- The published progression is: monthly bill issued and due upon presentation; after 19 days from mailing, an unpaid account is past due, a reminder notice is mailed, and a $2 fee is added; if the balance remains unpaid by the final delinquency notice’s due date, service is subject to interruption. The current public page does not state one universal calendar day from the first bill through physical shutoff. On the day service is scheduled for interruption and thereafter until restoration, payments must be cash, cashier’s check, or money order only. Restoration requires the full past-due balance, service charge, and a security deposit equal to four times the average monthly bill.
- Warning and notice protocol
- SBMWD mails a reminder notice after the 19-day past-due point and then mails a final delinquency notice if payment is not received. The Department directs customers to contact 909-384-5095 for payment arrangements or to dispute a bill within 10 days of receipt. Public materials do not promise a fixed robocall, SMS sequence, colored paper, or door-hanger schedule, so the mailed final notice and account-specific due date control the warning process.
- Reconnection costs
- SBMWD’s public delinquency page does not publish a single ordinary-hours reconnection dollar amount; it requires the past-due bill, a service charge, and a security deposit equal to four times the average monthly bill before service is restored. The current rules also permit disconnection, reconnection, delinquent-processing, returned-check, deposit, and consumption charges. No separate after-hours restoration price is published; delinquent customers should call 909-384-5095 during business hours and use only the authorized restoration instructions.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- San Bernardino Municipal Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3610039) ↗
Search the federal drinking-water database using public water system ID CA3610039.