Payment channels

Pay San Francisco Public Utilities Commission (SFPUC) – Water Enterprise / Customer Services Bureau

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA Data Transfer Ltd. / KUBRA EZ-Pay. SFPUC awarded KUBRA a five-year electronic bill-pay, presentment, and payment-processing contract for water, wastewater, and power services.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-737-8222 — automated SFPUC payment service. General Water and Sewer Customer Service is 415-551-3000; the account-services pages direct customers to have the SFPUC account number ready.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Current SFPUC payment-method and MyAccount pages document online, phone, mail, in-person, automatic-payment, and direct-payment-plan methods, but do not publish a text-to-pay keyword, short code, or SMS enrollment workflow.

Mail-in address

San Francisco Water, P.O. Box 7369, San Francisco, CA 94120-7369. Mail the bottom portion of the bill with a check or money order payable to San Francisco Water; SFPUC explicitly warns customers not to mail cash.

Counters, drop boxes, and office hours

The SFPUC Customer Services and Cashier Counters are at 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102, open 9:00 a.m.–4:30 p.m. Monday–Friday except legal holidays. Customers may also use the building’s drop box on the right-hand wall of the main entrance for check or money-order payments; cash should not be left in the drop box. SFPUC also lists cash, check, Visa, MasterCard, and ATM-card payment options at designated locations; current location availability should be confirmed with 415-551-3000.

Accepted digital instruments

What you can use online

SFPUC accepts online and telephone payment methods through MyAccount/KUBRA, including electronic bank-account payments and card payment; the official payment page lists Visa, MasterCard, ATM cards, and the KUBRA payment channel. Automatic Payment Service and directpaymentplan.com are available. The current public pages reviewed do not verify Apple Pay, Google Pay, PayPal, Venmo, or text-to-pay for ordinary SFPUC water/sewer bills.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. As a universal current flat amount — SFPUC states that customers affected by delayed bills are not charged processing fees through KUBRA EZ-Pay, but the general 2026 payment-method page does not publish one universal card convenience-fee amount for every ordinary transaction. Customers should review the KUBRA confirmation screen or call 415-551-3000 before submitting a card payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by San Francisco Public Utilities Commission (SFPUC) – Water Enterprise / Customer Services Bureau and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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