Payment research · dataset 2026.08
Payment options for San Francisco Public Utilities Commission (SFPUC) – Water Enterprise / Customer Services Bureau
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- KUBRA Data Transfer Ltd. / KUBRA EZ-Pay. SFPUC awarded KUBRA a five-year electronic bill-pay, presentment, and payment-processing contract for water, wastewater, and power services.
- Phone payment number
- 844-737-8222 — automated SFPUC payment service. General Water and Sewer Customer Service is 415-551-3000; the account-services pages direct customers to have the SFPUC account number ready.
- Mail-in payment address
- San Francisco Water, P.O. Box 7369, San Francisco, CA 94120-7369. Mail the bottom portion of the bill with a check or money order payable to San Francisco Water; SFPUC explicitly warns customers not to mail cash.
- In-person payment
- The SFPUC Customer Services and Cashier Counters are at 525 Golden Gate Avenue, 1st Floor, San Francisco, CA 94102, open 9:00 a.m.–4:30 p.m. Monday–Friday except legal holidays. Customers may also use the building’s drop box on the right-hand wall of the main entrance for check or money-order payments; cash should not be left in the drop box. SFPUC also lists cash, check, Visa, MasterCard, and ATM-card payment options at designated locations; current location availability should be confirmed with 415-551-3000.
- Digital payment methods
- SFPUC accepts online and telephone payment methods through MyAccount/KUBRA, including electronic bank-account payments and card payment; the official payment page lists Visa, MasterCard, ATM cards, and the KUBRA payment channel. Automatic Payment Service and directpaymentplan.com are available. The current public pages reviewed do not verify Apple Pay, Google Pay, PayPal, Venmo, or text-to-pay for ordinary SFPUC water/sewer bills.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | No | 24% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- San Francisco Public Utilities Commission (SFPUC) – Water Enterprise / Customer Services Bureau public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- myaccount-water.sfpuc.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3810001) ↗
Search the federal drinking-water database using public water system ID CA3810001.