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Delinquency research · dataset 2026.08

Shut-off and delinquency information for San Francisco Public Utilities Commission (SFPUC) – Water Enterprise / Customer Services Bureau

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
30 days after a charge or fee is due. SFPUC’s current bill-reading page states that any charge or fee not paid within 30 days is subject to the late-payment penalty; the statement’s printed due date controls the individual account.
Late-fee rules
A late-payment penalty of one-half of one percent (0.5%) applies for each 30 days or fraction of 30 days on the amount owed. SFPUC says customers who dispute a bill should pay under protest and use the bill-stub comment section or contact Customer Services so collection action does not proceed while the charge is investigated. Payment plans do not charge interest or late fees while their rules are followed; one late payment cancels a payment plan unless the customer contacts SFPUC before the payment date.
Shut-off timeline
SFPUC’s published residential policy follows California SB 998 and does not provide one universal fixed day count from due date to physical cutoff. After unpaid charges enter collection, the account can proceed through written delinquency and shutoff notices; SFPUC states that a 48-hour notice is posted at the premises when water service is to be discontinued for nonpayment. The current website reports FY2025–26 residential discontinuations and directs customers to payment plans, CAP, and temporary exemptions. After discontinuation, full payment must be made in person at the Customer Services counter, and same-day restoration is not guaranteed.
Warning and notice protocol
SFPUC provides written delinquency and shutoff communications under its SB 998 residential discontinuation policy. The bill-reading page states that a 48-hour notice is first posted on the premises when service is to be discontinued. Customers can avoid shutoff by disputing and paying under protest, entering a payment plan, applying for CAP, or qualifying for the extenuating-circumstances exemption. Customers at risk of a property lien receive lien warning notices; a lien hearing is held monthly, and recorded liens accrue administrative fees and interest. The current public pages do not verify an SMS or automated-call sequence.
Reconnection costs
SFPUC requires full payment of the amount due in person between 9:00 a.m. and 4:30 p.m. Monday–Friday at 525 Golden Gate Avenue before restoration after a nonpayment discontinuation. The current public payment and bill pages do not publish one universal 2026 residential reconnection dollar amount or a separate after-hours/weekend charge, and they warn that same-day restoration is not guaranteed. Any lien administrative fee, interest, or special service charge is separate and account-specific.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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