Municipal Department
San Francisco Public Utilities Commission - Water Enterprise
Serving San Francisco retail and regional wholesale water system
Population served
848,019 people (EPA SDWIS active CWS PWS CA3810011; SFPUC regional system serves additional wholesale customers)
State system code
FIPS 06
Billing frequency
A dedicated this detail was not publicly posted. Account bill controls the billing period.
Provider briefing
How this utility’s billing works
San Francisco Public Utilities Commission - Water Enterprise operates as a municipal department serving San Francisco retail and regional wholesale water system. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Two-tiered water rate structure that encourages conservation, plus wastewater and other service charges under SFPUC schedules.. Bills are generated a dedicated this detail was not publicly posted. account bill controls the billing period., and a typical residential cost reference is A dedicated this detail was not publicly posted. Current 2026 rate schedule, service type, meter, and sewer charges are required for a defensible estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
SFPUC bills water and wastewater components under published schedules; the reviewed pages did not expose one universal winter-average formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed pages did not identify one universal AMI vendor or transmission interval.
Emergency water support
Report a leak or water emergency
415-554-3289 for water emergency routing; customer service is 415-551-3000.
Official starting point
Choose the right next step
Reading this profile
A practical reference for San Francisco retail and regional wholesale water system
San Francisco Public Utilities Commission - Water Enterprise is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.