Delinquency research · dataset 2026.08
Shut-off and delinquency information for San José Municipal Water System (Muni Water) – City of San José Environmental Services Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due in full upon presentation, but no additional charges are added if payment is received by 4:00 p.m. within 25 calendar days after the date printed at the top of the bill. The City treats payment after that 25-day point as delinquent and starts the disconnection process; payments are credited when received, not when mailed.
- Late-fee rules
- The late-payment charge is $10.00 or 10% of the account balance, whichever is greater, when the payment is received after the 25-day delinquency point. The City mails a Late Payment Notice showing the original balance and late-payment charge. A customer established as low-income may request one late-payment-charge waiver every 12 months; the City policy also permits bill review, payment arrangements, and an appeal while requiring the undisputed portion to be paid or deposited.
- Shut-off timeline
- Day 0 is the bill date; payment is due upon presentation. At 25 calendar days, payment not received by 4:00 p.m. becomes delinquent and the $10-or-10% late charge applies. The City sends a Late Payment Notice; if the full balance is not paid within 10 days of that notice, it sends a bold Notice of Termination to the account address and, when different, to the service address addressed to Occupant. Residential water may be discontinued only after the bill has been delinquent for more than 60 days, and the formal notice is delivered at least seven business days before discontinuation. Reconnection requires payment in full, including delinquent charges, late charges, and the applicable reconnection charge.
- Warning and notice protocol
- San José mails a Late Payment Notice with the balance and late-payment charge, followed by a bold Notice of Termination if payment is not made within 10 days of the initial late notice. The termination notice is mailed to the customer’s account address and to Occupant at the service address when different, and is sent at least seven business days before service is discontinued. A door tag is used when mail is undeliverable, when the account holder is not the service-address occupant, and for established low-income or vulnerable customers; the City may also make a courtesy telephone call to the number on the account. Notices are available in English, Chinese, Korean, Spanish, Tagalog, and Vietnamese. Customers age 65 or older or dependent adults may designate a consenting third party to receive delinquency notices.
- Reconnection costs
- After disconnection, the customer must pay the entire account balance and all charges related to disconnection before reactivation, then speak with a Customer Contact Center representative to schedule restoration. The City’s published Council Resolution 79264 fee schedule, cited in the City’s municipal billing audit, lists a $55 regular-hours reconnection fee for ordinary customers, a $50 regular-hours fee for established low-income customers, and a $95 after-hours fee for both categories. Exact current billing lines are established by the Council resolution and should be confirmed with (408) 535-3500 before payment; qualifying low-income customers may receive the regular-hours discount, but not the after-hours rate reduction.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- San José Municipal Water System (Muni Water) – City of San José Environmental Services Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA4310020) ↗
Search the federal drinking-water database using public water system ID CA4310020.