Payment research · dataset 2026.08
Payment options for San Jose Water Company (SJW), a subsidiary of SJW Group
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Invoice Cloud, which SJW identifies as its payment-technology partner and the host of the current SJWaterHUB payment experience. SJW’s current payment page says the portal supports electronic notifications, AutoPay, paperless billing, Apple Pay, Google Pay, PayPal, and Venmo.
- Phone payment number
- 1-877-401-0085 — San Jose Water’s free automated payment service, available 24 hours a day. Customers need the ten-digit SJW account number and, for bank-account payment, the routing and checking or savings account numbers. General customer service is 408-279-7900 during weekday call-center hours; the company’s contact page also lists that number for 24-hour customer service and emergency assistance.
- Pay-by-text
- San Jose Water’s current SJWaterHUB FAQ retains a Pay by Text option: enroll through the portal’s payment features, then receive a text when a new bill is generated; following the text link opens a payment page. The current public FAQ does not publish a dedicated SMS short code or keyword, so customers should enroll from SJWaterHUB or call 408-279-7900 rather than text an unverified number. PromisePay separately sends legitimate invitation/reminder texts to eligible customers with past-due balances of at least $100, and those messages can be opted out of through PromisePay.
- Mail-in payment address
- San Jose Water, P.O. Box 7045, Pasadena, CA 91109-7045. SJW states that a Southern California banking partner handles remittances at this address; customers should include the payment stub and account information and should not mail cash.
- In-person payment
- The San Jose Water customer-service office at 110 West Taylor Street, San Jose, CA 95110-2131 is closed to walk-in customers, but a check-only payment drop box is located outside that office. For cash payments, SJW directs customers to CheckFreePay, with more than 20 community locations listed through the company’s CheckFree locator; payment hours and accepted instruments vary by retail location. SJW’s call center is generally available Monday–Friday, 8:00 a.m.–5:00 p.m., and is closed 1:00–3:00 p.m. on the second Friday of each month.
- Digital payment methods
- The current SJWaterHUB/InvoiceCloud materials list Visa, MasterCard, American Express, EFT/ACH, PayPal, Venmo, Google Pay, and Apple Pay. SJW allows automatic payments and scheduled payments; PromisePay plans accept credit/debit or prepaid cards, ACH, Apple Pay, and Google Pay. PromisePay charges $1.50 per ACH-plan transaction and no transaction fee for card, Apple Pay, or Google Pay plan payments. The regular SJW portal limits digital-card transactions to $1,000 per transaction, while checking or savings payments have no stated maximum.
- Online convenience fees
- No convenience fee is added to ordinary SJW water-bill payments in the current portal FAQ, as stated effective January 2025. PromisePay payment-plan ACH transactions separately carry a $1.50 transaction fee; card, Apple Pay, and Google Pay PromisePay transactions have no transaction fee.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- San Jose Water Company (SJW), a subsidiary of SJW Group public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- sjwaterhub.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA4310011) ↗
Search the federal drinking-water database using public water system ID CA4310011.