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Delinquency research · dataset 2026.08

Shut-off and delinquency information for San Jose Water Company (SJW), a subsidiary of SJW Group

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Late-fee rules
The current San Jose Water Company pages reviewed do not publish one universal 2026 dollar or percentage late-fee formula for every residential account. SJW states that customers with a past-due balance of at least $100 can request a PromisePay plan and that staying current on both the plan and new SJW bills avoids late fees and a possible shutoff. Customers should confirm any account-specific late charge, returned-payment fee, or tariff exception with SJW Customer Service at 408-279-7900.
Shut-off timeline
SJW’s tariff book includes a 10-Day Service Termination Notice and separate Final Notice forms rather than a single published day-count from missed due date to shutoff. The final notice identifies the past-due amount and a pay-before date; if no payment or arrangement is made, the form warns that water may be discontinued without further notice. After a payment is received and verified, SJW’s notice materials state that service will be restored within 24 hours. PromisePay eligibility begins at a past-due balance of $100 or more and can prevent a possible shutoff while the customer stays current.
Warning and notice protocol
SJW uses written delinquency notices, including a 10-Day Service Termination Notice and a Final Notice for individually metered customers. The Final Notice identifies the account, service address, past-due amount, pay-before date, contact details, payment routes, and payment-arrangement option. Customers can enroll a trusted third party—family member, neighbor, friend, or caregiver—to receive a copy of a future disconnection notice; that person is not financially responsible. PromisePay may send legitimate text invitations, reminders, and notifications to eligible customers, but the current pages do not establish a universal automated-call or door-hanger sequence.
Reconnection costs
SJW’s current public final-notice and payment pages state that verified payment leads to service restoration within 24 hours but do not publish one universal 2026 residential reconnection dollar amount or a separate standard-hours versus after-hours price. Customers should ask 408-279-7900 for the account-specific restoration charge before paying; disaster-relief protections can waive reconnection or facility fees for eligible affected customers.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Grace period

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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