Suburban Water Systems - San Jose System (San Jose Hills Service Area)
San Jose Hills service area: portions of Covina, West Covina, Walnut, La Puente, Glendora, Hacienda Heights, and adjacent unincorporated Los Angeles County areas
Population reference
248,000 people; 41,545 residential, 5,363 commercial, and 44 industrial service connections according to California Drinking Water Watch for active system CA1910205.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly billing. The bill shows the billing date, past-due-after date, meter readings, CCF usage, service charge, water charge, applicable offsets, CPUC or local charges, and total current amount due. Suburban states that one CCF equals 100 cubic feet, approximately 748 gallons, and fractions of a CCF are not charged.
- Rate structure
- CPUC-regulated two-block metered residential pricing, with service charge by meter size plus quantity charges that vary by San Jose Hills tariff area. The current Schedule SJ-1 lists 2026-applicable base rates of $4.391/$4.928 per CCF in Area 1, $4.569/$5.037 in Area 2, and $4.765/$5.446 in Area 3, with the block-1 breakpoint at 20 CCF and a 5/8 x 3/4-inch service charge of $16.55 per month. Bills also carry applicable CPUC fees, water- and power-cost offsets, CAP surcharges or surcredits, and other approved adjustments.
- Residential cost reference
- Approximately $46-$58 for 5,000 gallons and $69-$84 for 7,000 gallons before city taxes, CPUC fees, water-offset charges, CAP surcharges, and other line items, using 6.684 and 9.358 CCF respectively, the $16.55 5/8 x 3/4-inch service charge, and the published 2026 San Jose Hills tariff-area ranges. The exact bill depends on the customer's tariff area and applicable temporary or local charges, so the range is more accurate than a single figure.
- Wastewater and sewer calculation
- Suburban Water Systems' bill can include water and, in some service areas, wastewater-related charges, but the San Jose Hills potable-water tariff itself prices metered water by CCF. Where sewer is provided by a city, sanitation district, or another agency, that agency may bill a separate fixed, winter-average, or water-use-based charge. Customers should identify the sewer line item and ask the serving agency for its current base, winter average, cap, and adjustment formula rather than assuming a fixed percentage of the Suburban water charge.
- Meter reading
- Suburban bills from customer meter readings and reports the current and prior readings and CCF usage on the bill. The reviewed San Jose system materials do not publish a uniform AMI deployment percentage or fixed route calendar; customers should use the bill's read dates, My Account usage history, and any alerts, and ask Suburban to confirm the exact meter technology and leak-monitoring capability for the premise. The SDWIS record lists numerous active groundwater wells and emergency interconnections serving this large system.
- New-account deposit
- Suburban Rule 6 and Rule 7 allow the utility to require an establishment-of-credit deposit or other security when credit is not established; the reviewed public materials do not publish one universal San Jose-area dollar amount. The amount is account-specific and may depend on prior payment history, service risk, and meter/service characteristics. Ask Customer Service for the exact deposit and refund terms before activation; a customer re-establishing service after delinquency may need to pay the balance, reconnection fee, and deposit.
- Activation or transfer fee
- Suburban requires 48 hours' notice for starts, stops, and transfers when utility connections already exist. The reviewed public San Jose Hills materials do not state one universal 2026 name-transfer or activation dollar fee; connection, meter, deposit, inspection, and construction charges may be premise-specific. Submit the service request through My Account or contact Customer Service for the exact quote.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Suburban Water Systems - San Jose System (San Jose Hills Service Area) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910205) ↗
Search the federal drinking-water database using public water system ID CA1910205.