Public Water Authority
West Valley Water District
Serving Bloomington, Colton, Fontana, Rialto, portions of unincorporated San Bernardino County, and Jurupa Valley in Riverside County
Population served
104,498 people and approximately 22,192 residential plus 1,244 commercial and industrial service connections in the current California Drinking Water Watch record for active PWS CA3610004. The District describes its broader service area as more than 100,000 customers across the listed Inland Empire communities.
State system code
FIPS 06
Billing frequency
Monthly. The service regulations require approximately 30-day billing periods, with meters read as nearly as possible on the same day of each billing period. The bill shows the service period, current and previous readings, units, gallons, billing date, and due date; payment must be allowed at least 21 days from the billing date.
Provider briefing
How this utility’s billing works
West Valley Water District operates as a public water authority serving Bloomington, Colton, Fontana, Rialto, portions of unincorporated San Bernardino County, and Jurupa Valley in Riverside County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers plus a monthly ready-to-serve meter charge. Effective January 1, 2026, the 5/8-inch residential meter service charge is $23.82 per month; consumption is $2.33 per CCF for Tier 1 (1–10 units), $2.54 for the next Tier 2 units (11–30), and $2.73 for Tier 3 above 30 units. One CCF is 748 gallons. City utility-users taxes, out-of-district multipliers, and any adopted special charges can be added to the basic water rates.. Bills are generated monthly. the service regulations require approximately 30-day billing periods, with meters read as nearly as possible on the same day of each billing period. the bill shows the service period, current and previous readings, units, gallons, billing date, and due date; payment must be allowed at least 21 days from the billing date., and a typical residential cost reference is Approximately $64.90 per month for a typical 5/8-inch or 3/4-inch in-district residential meter using 17 CCF, calculated from the $23.82 monthly service charge, ten Tier 1 units at $2.33, and seven Tier 2 units at $2.54. A 5,000–7,000-gallon household uses about 6.7–9.4 CCF and would usually cost less than this 17-CCF example before taxes or account-specific adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
West Valley Water District’s customer bill and 2026 rate sheet cover potable water service and do not impose a District-wide sewer or wastewater charge. Sewer billing, if applicable, is handled separately by the city or regional sanitation agency serving the parcel, so WVWD does not calculate wastewater from clean-water intake, apply a winter average, or use a flat sewer percentage on its own bill.
Meter and infrastructure notes
Meters are read monthly, as nearly as possible on the same day in each approximately 30-day billing period. WVWD’s enterprise systems catalog identifies Sensus AutoRead as the meter-reading product, and District budget material references Sensus AutoRead and AutoVu for AMR reading. The current portal displays historical billed usage but explicitly says live usage is not yet available, so the reviewed sources do not support an hourly AMI claim. Customers can read the physical meter more frequently for leak checks, but billing is based on the District’s scheduled monthly read and the difference between current and previous readings.
Emergency water support
Report a leak or water emergency
(909) 875-1804 is the District’s 24-hour water-emergency and leak-reporting number. During business hours, press 3 for Customer Service; outside business hours, an answering service records the report and assists with dispatch. Callers should provide their name, callback number, leak location, and a short description of severity. The District is responsible for the street side of the meter and its distribution system, while customer-side plumbing generally remains the property owner’s responsibility.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Bloomington, Colton, Fontana, Rialto, portions of unincorporated San Bernardino County, and Jurupa Valley in Riverside County
West Valley Water District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.