Delinquency research · dataset 2026.08
Shut-off and delinquency information for BROOMFIELD CITY AND COUNTY OF
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due 15 calendar days after the bill date, with an additional 15-day grace period. The account becomes delinquent 30 calendar days after the bill date; the city then assesses the $5 late charge and mails the past-due notice, which provides another 10 days to pay before later collection and shutoff steps.
- Late-fee rules
- When the balance remains unpaid 30 calendar days after the bill date, Broomfield assesses a fixed $5.00 late charge and mails a past-due notice. A dishonored check or draft adds a $27.00 returned-payment fee. The delinquency policy does not publish an escalating interest rate; separate Paymentus convenience fees are not charged on the current Broomfield online or IVR utility channel.
- Shut-off timeline
- The sequence is: bill issued and due after 15 calendar days; additional 15-day grace period; day 30 delinquency designation, $5 late charge, and mailed past-due notice with another 10 days; after that notice period, a courtesy telephone call is made; if still unpaid by the phone deadline, a field technician visits or hangs a door tag and payment arrangements are no longer accepted. If payment is still absent by the following Tuesday morning, a technician disconnects service and assesses a $25 service charge. Restoration requires the full past-due amount plus the $25 charge.
- Warning and notice protocol
- Broomfield first mails a past-due notice after the day-30 delinquency point. If the customer remains unpaid after the notice period, staff makes a courtesy call to the telephone number on the account. A field technician then attempts to notify the resident at the property or hangs a door tag if nobody is available. The final field visit and disconnection occur the following Tuesday morning if payment is still not received; customers can request an extension from Utility Billing by 5 p.m. Friday before the scheduled disconnection date.
- Reconnection costs
- The delinquent-payment policy requires the past-due balance plus a $25.00 service charge before water can be restored. Broomfield provides an after-hours reinstatement path through 303-438-6400, but the official pages reviewed do not publish a separate night, weekend, or holiday surcharge; confirm the dispatch conditions when arranging restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- BROOMFIELD CITY AND COUNTY OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CO0107155) ↗
Search the federal drinking-water database using public water system ID CO0107155.