Notice and timing
How delinquency is handled
Grace period after the due date
Bills are due 15 calendar days after the bill date, with an additional 15-day grace period. The account becomes delinquent 30 calendar days after the bill date; the city then assesses the $5 late charge and mails the past-due notice, which provides another 10 days to pay before later collection and shutoff steps.
Late-fee calculation
When the balance remains unpaid 30 calendar days after the bill date, Broomfield assesses a fixed $5.00 late charge and mails a past-due notice. A dishonored check or draft adds a $27.00 returned-payment fee. The delinquency policy does not publish an escalating interest rate; separate Paymentus convenience fees are not charged on the current Broomfield online or IVR utility channel.
Disconnection timeline
The sequence is: bill issued and due after 15 calendar days; additional 15-day grace period; day 30 delinquency designation, $5 late charge, and mailed past-due notice with another 10 days; after that notice period, a courtesy telephone call is made; if still unpaid by the phone deadline, a field technician visits or hangs a door tag and payment arrangements are no longer accepted. If payment is still absent by the following Tuesday morning, a technician disconnects service and assesses a $25 service charge. Restoration requires the full past-due amount plus the $25 charge.