Delinquency research · dataset 2026.08
Shut-off and delinquency information for CASTLE ROCK TOWN OF
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Five days after the last-business-day due date; payments received after that grace period incur a $5 late fee.
- Late-fee rules
- The current billing page states that payments received after the five-day grace period are assessed a $5 late fee. Past-due amounts and additional service charges are due immediately; water is lienable under Colorado law and nonpayment can result in a property lien.
- Shut-off timeline
- Bills are due on the last business day of the month. Late notices are mailed mid-month, and any past-due balance plus service fees is due immediately to avoid disconnection. After full payment is received in the office, reconnection is scheduled by the end of the next business day; the public page does not specify a single fixed day count from notice to shutoff.
- Warning and notice protocol
- Castle Rock mails late-payment notices mid-month and typically sends a courtesy delinquent notice by email when an email address is available. A mailed Notice of Intent to Disconnect Water may follow; past-due balances and service fees should be paid immediately rather than waiting for the next statement.
- Reconnection costs
- The current billing page requires all past-due charges and service fees to be paid in full and schedules reconnection by the end of the next business day after payment is received in the office, but it does not expose the 2026 dollar amount for the disconnection/reconnection service fee or an after-hours premium.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- CASTLE ROCK TOWN OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.