Payment channels

Pay City and County of Broomfield Utility Billing - Water/Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-442-6900, automated Paymentus IVR; account number and card or bank-account details are required. Utility Billing representatives are at (303) 438-6319.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Broomfield's current Paymentus instructions publish paperless billing and email notifications but no local text-to-pay keyword or SMS enrollment workflow.

Mail-in address

Attn: Utility Billing, City and County of Broomfield, 1 DesCombes Drive, Broomfield, CO 80020. Paper-bill customers may use the pre-printed return envelope to the Wells Fargo processing center in Denver.

Counters, drop boxes, and office hours

Community Assistance Center in the main lobby of the George Di Ciero City & County Building, One DesCombes Drive, Broomfield, Colorado. The current payment page directs customers to Broomfield.org/FindMyService for walk-in or appointment availability; cash is accepted in person there, while the utility drop box accepts checks and money orders. Paymentus is available online and by IVR 24/7.

Accepted digital instruments

What you can use online

Paymentus Quick Pay/account portal accepts Visa, MasterCard, American Express and Discover credit/debit cards or bank-account routing and checking information. AutoPay may draft from a card or checking account; checks, money orders and cash are supported through the listed physical channels.

2026 transaction pricing

Convenience fees

No additional fees for Broomfield's Paymentus online and automated-phone utility payment service, according to the City's current payment page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City and County of Broomfield Utility Billing - Water/Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →