Payment channels

Pay City and County of Broomfield Water Utilities and Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(855) 442-6900 for the Paymentus phone payment system; Utility Billing representatives use (303) 438-6319 for account questions, payment arrangements, and restoration matters.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Broomfield’s fraud-warning page specifically tells customers not to click payment links in unsolicited text messages and does not publish a text-to-pay keyword or enrollment number. The official Paymentus portal supports online account management and paperless statements, but no SMS payment workflow was verified.

Mail-in address

City and County of Broomfield Utility Billing, One DesCombes Drive, P.O. Box 407, Broomfield, CO 80020. Customers should use the payment address printed on the statement when a lockbox instruction differs from the main City address.

Counters, drop boxes, and office hours

The primary City and County customer-service address is the George Di Ciero City and County Building, One DesCombes Drive, Broomfield, CO 80020. The current pages provide telephone and Paymentus online options but do not publish a regular walk-in counter schedule or a complete list of drop boxes. Customers should call Utility Billing at (303) 438-6319 before visiting to confirm whether cash, check, money order, or card payment is accepted at the desk.

Accepted digital instruments

What you can use online

Paymentus is the official online and phone payment processor. The current public pages identify online self-service, phone payment, and recurring payment management; they do not enumerate card brands, ACH/e-check terms, or digital wallets in the visible rate and billing pages. Customers should rely on the official Paymentus checkout choices rather than third-party bill-pay links.

2026 transaction pricing

Convenience fees

Broomfield describes the Paymentus self-service application as free. The current pages do not state a separate one-time card, ACH, or telephone processor fee; verify any transaction disclosure shown by Paymentus at checkout.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City and County of Broomfield Water Utilities and Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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