Payment research · dataset 2026.08
Payment options for City of Boulder Utilities – Water and Utility Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud, identified in the city’s Customer Billing Portal instructions and terms
- Phone payment number
- 844-581-6021. Boulder’s Water Utilities page describes 24/7 phone payment by credit card, debit card, or ACH/bank account. Utility Billing customer-service questions and service-start/stop requests use 303-441-3260; after-hours emergencies use 303-441-3200.
- Pay-by-text
- Boulder provides text-message bill payment and automatic reminders through the Customer Billing Portal. The customer must register or log in at water.bouldercolorado.gov, open the View/Pay Bill area, and enable the text-payment/reminder option shown for the account. The public page does not publish a keyword or short code; enrollment is portal-based and the live account interface controls the phone-verification steps and payment authorization.
- Mail-in payment address
- City of Boulder Utility Billing Office, P.O. Box 734774, Dallas, TX 75373-4774. Write the account number on the check memo line, include the payment stub in the return envelope, and do not mail cash. Boulder uses a third-party vendor to securely process paper checks.
- In-person payment
- Customers may deposit a bill payment in the Utility Billing drop box on the west side of the Municipal Building at 1777 Broadway, Boulder, CO 80302. Utility Billing office hours are Monday–Wednesday 9 a.m.–4 p.m., Thursday 9 a.m.–3 p.m., and Friday 9 a.m.–4 p.m.; the billing phone is 303-441-3260. The current official page emphasizes the drop box and portal rather than a staffed cashier counter. For planned maintenance shutoff help, call 303-441-3260 during business hours; emergency water issues use 303-441-3200.
- Digital payment methods
- The Customer Billing Portal accepts credit card, debit card, checking or savings account ACH, Google Pay, and Apple Pay. Customers can make a one-time payment without registering, create a full account, schedule payments, set up autopay, and view bills and usage. The 24/7 phone channel accepts credit/debit card or ACH/bank-account payment. Text-message payment and reminders are available after portal enrollment.
- Online convenience fees
- The current Boulder public billing page does not state a separate online card, mobile-wallet, ACH, or phone convenience-fee amount. Customers should review the InvoiceCloud checkout disclosure before submitting a payment. The city’s published utility charges do identify operational service fees, including the $58 reconnect and $128 after-hours reconnect, but those are not payment-processor convenience fees.
Directory comparison
Payment-information visibility
| Measure | This provider | Colorado | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 19% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Boulder Utilities – Water and Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.