Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Boulder Utilities – Water and Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Boulder states that payments are due within ten days after the utility bill is received. The public pages reviewed do not provide a separate grace period after that due date. Customers should treat the printed due date and any delinquency notice as controlling and contact Utility Billing at 303-441-3260 before the deadline if payment assistance or an arrangement is needed.
- Late-fee rules
- The current public monthly-charge page does not publish a separate percentage or fixed late-payment penalty for an ordinary residential water account. It does publish a $29 final-notice fee for a water-service termination notice, a $55 disconnect fee, and the applicable reconnect fees. Unpaid charges may be subject to collection remedies and property certification under city code; customers should confirm any account-specific late charge with Utility Billing rather than rely on a historical schedule.
- Shut-off timeline
- Boulder’s public billing rule is that payment is due within ten days after receipt of the monthly bill. The city’s fee schedule includes a final-notice mailing fee of $29 and a $55 water disconnect fee, indicating that termination notices precede the physical disconnect, but the public page does not state the exact number of days between due date, notice, and shutoff. Once service is terminated, the regular reconnect fee is $58 and the after-hours/weekend/holiday reconnect fee is $128.
- Warning and notice protocol
- The published fee schedule specifically identifies a $29 fee to mail a water-service termination notice. Boulder’s public pages do not specify the exact notice count, automated call sequence, text content, door-hanger practice, or statutory calendar before termination. Customers using the portal can view bills, receive account alerts, and enable text reminders; customers should also monitor mailed or electronic termination notices and call 303-441-3260 immediately if the balance is disputed or hardship assistance is needed.
- Reconnection costs
- Boulder’s current water-service fee schedule lists $58.00 to resume water service during ordinary service hours and $128.00 to resume water service after 3 p.m., on weekends, or on holidays. A separate $55.00 disconnect fee and $29.00 final-notice fee may apply to termination. The city does not state that payment alone automatically restores service; customers should confirm all delinquent charges and arrange the reconnect through Utility Billing at 303-441-3260.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Boulder Utilities – Water and Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.