Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Fort Collins – Fort Collins Utilities Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The city states that a late fee is assessed on unpaid balances after the due date, but the current public payment page does not state a universal numeric grace-period day count. The bill’s printed due date controls. Customers should contact Utilities before the due date if they need a payment arrangement or assistance, because the city’s delinquency process can proceed after the due date.
- Late-fee rules
- The 2026 service-charge table lists a $10.00 late fee for an unpaid utility balance after the due date. A separate $25.00 returned-item fee applies to a returned check, electronic funds transfer, credit card, or similar payment item. The current public schedule does not describe a daily interest rate or an escalating percentage penalty.
- Shut-off timeline
- Fort Collins publishes the applicable reconnection prices but does not publish one universal day-by-day calendar from due date to physical water termination on the public payment page. The customer’s bill and mailed or emailed disconnection notice control the actual deadline. The city warns that a service request may be scheduled as early as the next business day, but customers turned off for nonpayment must call 970-212-2900. Owner/property-manager notifications of a tenant’s delinquency are available by request, but the city expressly says that notification does not prevent discontinuance.
- Warning and notice protocol
- Fort Collins Utilities states that it no longer makes outbound courtesy calls to past-due customers. Disconnection notices are mailed and/or emailed when an email address is on file, and past-due balances are clearly marked on the utility bill. The city also warns customers about scams in which callers or door-to-door visitors demand immediate payment; customers should verify a notice by calling 970-212-2900 or using the official online account rather than paying an unsolicited caller.
- Reconnection costs
- The 2026 service-charge schedule lists a $20.00 reconnection fee per electric or water service after disconnection for delinquency. An after-hours electric and/or water reconnect after 5 p.m., on weekends, or on holidays is listed at $85.35. The schedule also lists a $19.65 service-connection fee for an account with one or more metered or unmetered services and a $20.00 owner-requested repair disconnect/reconnect fee; those are distinct from delinquency reconnection.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Fort Collins – Fort Collins Utilities Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.