Payment channels

Pay City of Greeley Water and Sewer Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SpryPoint. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed current portal materials publish customer service at 970-350-9811 but do not expose a separate IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Utility Portal can send billing reminders, receipts, water-use alerts, and leak warnings to a customer’s phone or email after account enrollment; the reviewed pages do not publish a text-to-pay keyword.

Mail-in address

City of Greeley, Utility Billing, P.O. Box 1928, Greeley, CO 80632.

Counters, drop boxes, and office hours

City Hall, 1200 11th Avenue, Greeley, CO 80631; Greeley Water and Sewer customer-service office at 1001 11th Avenue, second floor. Published utility hours are Monday-Friday 8:00 a.m.-5:00 p.m.; the current page does not enumerate every in-person payment instrument or drop box.

Accepted digital instruments

What you can use online

Utility Portal electronic check, credit/debit card, automatic payments, paperless billing, and other portal payment sources; the public page does not enumerate card brands.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current Greeley portal page does not publish the card or e-check processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Greeley Water and Sewer Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →