Payment channels

Pay City of Lakewood Water Utility and Sewer Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Advanced Utility Systems / uPay, based on the official portal contact page and the upay.lakewoodco.gov service host.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(303) 987-7615 for Lakewood Utility Billing and online-account support. The public portal supports quick pay and account management; a separate automated IVR number was not identified. After-hours water emergency assistance is (303) 980-7300.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The current Lakewood utility-billing portal supports e-bills, printed-bill preferences, payment arrangements, and account notifications, but the reviewed public pages do not publish text-to-pay keywords or SMS enrollment instructions. After-hours emergency service is handled by phone at (303) 980-7300, not by a payment text channel.

Mail-in address

City of Lakewood Utility Billing, 480 S. Allison Parkway, Lakewood, CO 80226. The utility portal’s contact page lists this as the City billing mailing address; customers should use the remittance address printed on the statement if it differs.

Counters, drop boxes, and office hours

Lakewood Utility Billing is associated with the Civic Center at 480 S. Allison Parkway, Lakewood, CO 80226. The portal contact page lists operating hours of 9:00 a.m.–4:00 p.m. for billing support. Customers should call (303) 987-7615 before visiting to confirm in-person water/sewer payment availability and whether cash, check, money order, or card is accepted at the counter; no separate satellite payment locations were verified.

Accepted digital instruments

What you can use online

The official Lakewood portal supports registered-account payments, quick pay using the customer/account number, payment arrangements, bill history, and e-bill preferences. The current public pages reviewed do not enumerate card brands, ACH/e-check, or digital-wallet acceptance; customers should use the official portal checkout choices.

2026 transaction pricing

Convenience fees

The reviewed Lakewood portal and rate pages do not state a separate 2026 online convenience fee. Any processor charge should be confirmed in the uPay checkout screen or with Utility Billing at (303) 987-7615.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lakewood Water Utility and Sewer Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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