Payment research · dataset 2026.08
Payment options for City of Loveland Utilities – Water and Wastewater Utility Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus, identified by the City’s 2026 service-fee notice as Loveland Utility Billing’s third-party payment processor.
- Phone payment number
- (970) 962-2111 for Utility Bill Payments and Utility Billing start/stop service. The current 2026 pages reviewed do not identify a separate automated IVR number from the primary billing line.
- Pay-by-text
- The current Loveland utility pages reviewed do not publish a text-to-pay keyword or SMS payment enrollment process. Customers can enroll in NoCo Alert for emergency notifications by texting NOCOALERT to 888777, but that is an emergency-alert service rather than a utility-payment system. Payments and autopay are handled through myaccount.lovgov.org.
- Mail-in payment address
- The current customer-facing pages reviewed do not expose a single general Loveland Utility Billing lockbox address; customers should use the remittance address printed on the utility statement or confirm it at (970) 962-2111. City offices are listed at 500 E. 3rd Street, Loveland, CO 80537.
- In-person payment
- The City’s utility-billing materials indicate payments can be made in person through the Civic Center/City utility-billing office, but the current pages reviewed do not provide a complete 2026 counter address, hours, satellite location list, or instrument-by-instrument desk policy. Confirm walk-in payment availability and accepted cash/check/card types with Utility Billing at (970) 962-2111 before visiting.
- Digital payment methods
- Loveland’s current fee notice distinguishes credit/debit card payments processed through Paymentus from no-fee checking/savings AutoPay and one-time e-check payments. The online portal supports account registration, Quick Pay, paperless billing, and AutoPay. The current public pages do not identify digital wallets or specific card brands.
- Online convenience fees
- Beginning June 1, 2026, Paymentus adds a 2.85% service fee to all credit- and debit-card payments. The fee is assessed and retained by Paymentus for card-processing costs, not by the City. AutoPay from a checking or savings account and one-time e-check payments are identified as no-fee alternatives.
Directory comparison
Payment-information visibility
| Measure | This provider | Colorado | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 19% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Loveland Utilities – Water and Wastewater Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.