Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Loveland Utilities – Water and Wastewater Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The current public rate summary reviewed does not expose a general late-fee percentage or fixed late charge. Customers who are struggling to pay are directed to contact Utility Billing early for payment options and assistance; the account statement and current rates schedule control any delinquency or collection charges.
- Shut-off timeline
- The City advises customers facing disconnection to make payment before 3:00 p.m. Monday–Friday to avoid reconnect charges, but the reviewed current pages do not publish a complete day-count timeline from missed due date through water termination. Customers should call (970) 962-2111 immediately if a disconnection notice is received.
- Warning and notice protocol
- Loveland’s current public materials encourage early contact with Utility Billing and provide NoCo Alert for emergency public-safety notifications. They do not specify a universal water delinquency notice sequence, number of mailed warnings, automated calls, SMS delinquency alerts, door hangers, or statutory notice interval.
- Reconnection costs
- Effective January 1, 2026, Loveland distinguishes regular-hours and after-hours reconnect service: the City’s notice says metering staff handle regular reconnects Monday–Friday 7:00 a.m.–3:00 p.m., while after 3:00 p.m. an on-call crew is required and a higher fee applies. The current public announcement reviewed does not display the exact dollar amounts; customers should confirm the 2026 schedule at (970) 962-2111. Paying before 3:00 p.m. avoids the after-hours charge.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Loveland Utilities – Water and Wastewater Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.