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Delinquency research · dataset 2026.08
Shut-off and delinquency information for Denver Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The 2026 rate page says monthly bills are delinquent 20 days after the billing date. Denver Water’s operating rules state that no delinquency charge is assessed if the account is paid in full within five days after the scheduled due date. The printed due date remains controlling for payment status, and a customer should not assume that a mailed or Western Union payment will post before a field action.
- Late-fee rules
- A charge that is not paid by the bill’s due date becomes delinquent, and the next billing statement may include a delinquency charge. Denver Water’s operating rules say no delinquency charge is assessed when the delinquent charge is paid in full within five days after the scheduled due date; after that, additional delinquency charges can be added to later statements and the amount is determined by applicable Colorado law. The current public page does not state a single flat dollar amount or percentage for 2026. Returned checks incur a $21 fee, and delinquent or noncompliant turn-off service is listed at $36 with a corresponding turn-on fee.
- Shut-off timeline
- The published rules establish the billing sequence but not one universal field-shutoff day for every account: a monthly bill is delinquent 20 days after its billing date, the five-day no-delinquency-charge period follows the scheduled due date, and a past-due balance can trigger suspension procedures under Operating Rule 2.10. Denver Water’s customer-assistance pages state that keeping the balance below $100 avoids a turn-off. For balances at or above the account’s threshold, customers should treat any mailed notice, account warning, or scheduled field date as controlling and call 303-893-2444; payment by Western Union or mail may not prevent an imminent turn-off.
- Warning and notice protocol
- Denver Water communicates delinquency and noncompliance through account billing, Customer Care, and written notices. Its public assistance guidance tells customers to keep the balance below $100 to avoid a turn-off and to call a representative for accounts at risk, lien notices, or special situations. For noncompliance involving a meter pit or curb stop, a technician may speak with the customer or leave information, followed by a mailed letter; the door hanger and letter identify the defect and required repairs, with required repairs generally due within 30 days. The utility does not publish a universal number of delinquency calls, texts, or door hangers before payment suspension, so the account-specific notice controls.
- Reconnection costs
- Denver Water’s 2026 fee schedule lists a $36 delinquent turn-off fee and says the turn-on fee applies when service is restored; ordinary customer-requested turn-on and turn-off service is also $36. The public fee schedule does not publish a separate after-hours delinquency-reconnection price. Customers should pay the required balance and contact Customer Care at 303-893-2444 to confirm the field appointment and total fee; emergency water response is handled after hours through 303-628-6801, but that emergency number is not a promise of free delinquency reconnection.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Denver Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.