Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

Five days after the 15th due date before the published late-fee rule applies.

Late charges

A $15 late fee is applied after the five-day grace period. The account page also warns that service may be interrupted and a $100 restoration fee charged.

Shut-off timeline

If a balance remains unpaid for 60 days, the District may interrupt service. After full payment, restoration may take up to 24 hours and includes the $100 restoration fee.

Reconnection

$100 restoration fee after delinquency interruption; no separate after-hours price is published.

Notice and timing

How delinquency is handled

Grace period after the due date

Five days after the 15th due date before the published late-fee rule applies.

Late-fee calculation

A $15 late fee is applied after the five-day grace period. The account page also warns that service may be interrupted and a $100 restoration fee charged.

Disconnection timeline

If a balance remains unpaid for 60 days, the District may interrupt service. After full payment, restoration may take up to 24 hours and includes the $100 restoration fee.

Statutory warning protocol

What notice should you expect?

The public account page states the 60-day interruption policy but does not specify whether the warning is by automated call, SMS, colored mailer, or door hanger.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

$100 restoration fee after delinquency interruption; no separate after-hours price is published.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Roxborough Water & Sanitation should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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