Delinquency research · dataset 2026.08
Shut-off and delinquency information for Town of Castle Rock Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payments are due the last business day of the month, followed by a 5-day grace period before the $5 late charge is assessed.
- Late-fee rules
- The 2026 administrative fee schedule lists a $5 late charge after the 5-day grace period, a $15 disconnection-notice charge, and a $26 returned-payment charge. Past-due balances and service fees are due immediately to avoid disconnection, and water service is lienable under Colorado law.
- Shut-off timeline
- Bills are generated around the 6th-9th and due at month-end; after the five-day grace period a late charge applies. Castle Rock mails late-payment notices mid-month and may issue a Notice of Intent to Disconnect with additional fees; the reviewed pages do not publish a fixed calendar day for physical shutoff.
- Warning and notice protocol
- Past-due amounts are highlighted in red; late-payment notices are mailed mid-month and a courtesy delinquent notice is typically emailed when an email address is available. A Notice of Intent to Disconnect may follow, with past-due amounts and fees due immediately.
- Reconnection costs
- The 2026 administrative schedule lists a $38 delinquency disconnection/reconnection fee, a $106 meter lockout fee, and a $91 customer-requested service disconnection/reconnection fee. The reviewed current fee schedule does not publish a separate after-hours reconnection premium.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Town of Castle Rock Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.