Payment channels

Pay Town of Castle Rock Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. / Castle Rock Water online billing portal; the current public pages do not identify the underlying processor vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(844) 519-1806, secure automated phone access available anytime. Castle Rock Water billing support is (303) 660-1373; general water support and after-hours emergency access is (720) 733-6000, press 1.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Castle Rock Water’s online account includes a Pay-By-Text option. Customers first create or sign into the secure water-billing account at CRgov.com/waterbill, then follow the portal’s Pay-By-Text enrollment prompts and verify the mobile number. The current public page confirms the option but does not publish a keyword or standalone SMS short code; use only the authenticated portal instructions.

Mail-in address

Castle Rock Water, 175 Kellogg Court, Building 171, Castle Rock, CO 80109. The Town’s payment page lists this as the office and mailing address for check, cash, or money-order payments; customers should include the account number and remittance stub.

Counters, drop boxes, and office hours

Castle Rock Water’s office is at 175 Kellogg Court, Building 171, Castle Rock, CO 80109. The lobby is open Monday–Friday 8:00 a.m.–5:00 p.m., closed on most federal holidays. Check, cash, and money-order payments can be made through the office, and a 24-hour payment drop box is in the parking lot at 175 Kellogg Court. Customer-service staff cannot take card payments by telephone; use the portal or automated line for electronic payment.

Accepted digital instruments

What you can use online

The online account and automated payment system support checking, savings, credit, and debit payments. Castle Rock does not accept American Express. The portal also provides AutoPay, paperless billing, Pay-By-Text, additional-user management, two years of statements, and monthly billed-usage history. The current public pages do not identify Apple Pay, Google Pay, or other digital wallets.

2026 transaction pricing

Convenience fees

The current Castle Rock payment pages do not display a specific 2026 online card or e-check convenience-fee amount. Any processor fee should be reviewed in the portal before submission; payments by check, cash, or money order at the office/drop box are not described as online transactions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Town of Castle Rock Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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