Delinquency research · dataset 2026.08
Shut-off and delinquency information for Town of Castle Rock Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Five days after the last-business-day due date. Castle Rock’s billing page states that payments received after the five-day grace period are assessed a $5 late fee.
- Late-fee rules
- A $5 late fee is assessed after the five-day grace period. Past-due notices and disconnection generate additional service fees that may not appear on the current bill, so customers must pay the red-marked past-due balance plus all posted fees immediately. Colorado water charges are lienable, and nonpayment can result in a property lien.
- Shut-off timeline
- Monthly bills are due on the last business day; after the five-day grace period a $5 late fee posts. If a past-due balance remains, Castle Rock may send a Notice of Intent to Disconnect Water with additional fees. After disconnection, full payment of all past-due charges and service fees is required, and reconnection is scheduled by the end of the next business day after the Town receives payment at its office.
- Warning and notice protocol
- Castle Rock mails late-payment notices around the middle of the month and may send courtesy delinquent emails when a customer has provided an email address. A past-due statement is marked in red, and a Notice of Intent to Disconnect Water may follow if the balance remains. The Town does not promise a universal automated-call or SMS delinquency sequence; Pay-By-Text is a separate optional account feature.
- Reconnection costs
- After a nonpayment disconnect, all past-due charges and service fees must be paid in full. Reconnection is scheduled by the end of the next business day after payment is received at the office. The current customer-facing pages reviewed do not publish the exact 2026 reconnection dollar amount or a separate after-hours restoration surcharge; after-hours emergency staff handle operational incidents, not ordinary delinquency restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Colorado
38%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Town of Castle Rock Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.