Payment channels

Pay Wilmington Water Utility - Department of Public Works

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Enquesta; the City also retains a legacy Paymentus customer portal in its Text2Pay instructions.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(302) 576-2620, call-center/automated payment line; dial 311 inside Wilmington and select the payment option. Customer-service hours are generally Monday-Friday, 7:30 a.m.-7:30 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City's published Text2Pay instructions use the legacy portal https://ipn2.paymentus.com/cp/wmde: log in, open Account Details, select the edit/crayon control, check 'Bill Summary - Pay by Text,' choose the payment method and save. The City says enrollment and payments have no additional fee beyond standard carrier messaging rates, but its newer live billing system is Enquesta, so customers should verify the current portal account before enrolling.

Mail-in address

The current Wilmington Water pages do not publish a separate water lockbox address. Mail checks with the bottom bill portion and account number to the remittance address printed on the monthly statement; the City’s staffed payment location is the Louis L. Redding City/County Building, 800 N. French Street, Wilmington, Delaware 19801.

Counters, drop boxes, and office hours

Revenue Division cashier windows, Louis L. Redding City/County Building, 800 N. French Street, first floor, Wilmington, Delaware 19801. Hours are Monday, Tuesday, Thursday and Friday 8:30 a.m.-3:45 p.m.; Wednesday 8:30 a.m.-7:00 p.m. A payment drop box is in the building lobby. The Water Utility administrative office is on the sixth floor, same building, and customer service is available through 311 or 302-576-2620.

Accepted digital instruments

What you can use online

The current Enquesta portal lists Visa, Mastercard and Discover credit/debit cards, Walmart, PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay, checking and savings accounts, and AutoPay. The legacy Paymentus/Text2Pay path also supports stored payment methods and mobile payments.

2026 transaction pricing

Convenience fees

The Enquesta FAQ says the City does not charge a fee for online payments; the published Text2Pay page likewise says no additional enrollment or payment fee, although standard mobile-carrier text rates may apply. Any third-party bank/card charge shown at checkout is separate from a City fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Wilmington Water Utility - Department of Public Works and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →