Payment research · dataset 2026.08
Payment options for District of Columbia Water and Sewer Authority (DC Water)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- KUBRA payment services integrated with the My DC Water customer portal and IVR
- Phone payment number
- 202-354-3600
- Pay-by-text
- DC Water offers an SMS Text To Pay notification through the My DC Water paperless-billing settings. The customer registers at mydcwater.com, links a verified payment method, chooses SMS Text To Pay rather than ordinary SMS bill notification, and receives a text when the bill is ready; responding to that message authorizes payment using the registered payment information. The current public instructions do not publish a separate keyword or short code, so enrollment should be completed inside the authenticated portal or confirmed with Customer Service at 202-354-3600.
- Mail-in payment address
- District of Columbia Water and Sewer Authority Customer Service Department P.O. Box 97200 Washington, DC 20090. DC Water asks customers mailing checks or money orders to allow at least four business days before the due date; the printed bill envelope and payment stub should accompany the remittance.
- In-person payment
- DC Water customers may pay in person at participating Western Union agent locations at no charge. Most locations accept cash, and some accept debit cards; customers should use Western Union's current location directory, provide the account number, name, payment type, and amount, and retain the MTCN receipt. The DC Water headquarters at 1385 Canal Street SE is the customer-service and administrative address, but the published payment instructions route walk-in cash payments through Western Union rather than promising a public cashier counter. Routine customer-service hours are Monday-Friday 8:00 a.m.-5:00 p.m.; the automated self-service line remains available 24/7.
- Digital payment methods
- My DC Water accepts Visa, Mastercard, Discover, and American Express credit or debit cards, one-time electronic checks from a checking or savings account, and recurring Electronic Funds Transfer (EFT) from a bank account. Customers can also pay by card through the 24-hour phone system, enroll in automatic bank drafts, or use paperless bill delivery with Text To Pay. Western Union locations handle cash and may accept debit cards; Apple Pay, Google Pay, Venmo, and PayPal are not identified as current DC Water payment methods in the reviewed official materials.
- Online convenience fees
- Residential credit/debit card payments cost $1.95 per transaction. Non-residential card payments are charged 2.65% of the transaction. E-check payments from a checking or savings account have no DC Water processing charge. A declined-card fee of $45 and bad-check fee of $35 are separate account charges under the current miscellaneous-fee schedule.
Directory comparison
Payment-information visibility
| Measure | This provider | District of Columbia | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 67% | 73% |
| Fee or no-fee amount disclosed | Yes | 33% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- District of Columbia Water and Sewer Authority (DC Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.