Payment channels

Pay BOCA RATON WTP

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Boca Raton utility customer portal; Paymentus automatic-payment channel.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(561) 393-7750 for Water Billing; the City does not publish a separate automated payment IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City offers 24/7 portal access, paperless e-billing, and email notifications, but no current text-to-pay keyword or short code is published.

Mail-in address

City of Boca Raton utility payment remittance, P.O. Box 30000, Tampa, FL 33630-3000; customers should include the current customer-account number in the check memo to prevent late posting.

Counters, drop boxes, and office hours

Water Billing is at 201 W. Palmetto Park Road, Suite 152, Boca Raton, FL 33432, Monday-Friday 8:00 a.m.-4:45 p.m. The City’s current payment page identifies this Water Billing office for account support; customers should confirm desk payment instruments with Water Billing before visiting.

Accepted digital instruments

What you can use online

The new portal supports Visa, Mastercard, American Express, Discover, e-check, savings-account payments, and automatic bank drafting. The portal also provides account information, bill copies, and usage history.

2026 transaction pricing

Convenience fees

A nonrefundable convenience fee of up to 2.0% of the transaction amount may be imposed for credit or debit card payments through the City’s electronic payment channels; bank and e-check options may avoid the card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by BOCA RATON WTP and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →