Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Broward County Water and Wastewater Services (WWS) publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

Residential and commercial water customers may be considered for one leak-adjustment credit once per 12 months. The customer must complete and sign the current application within 10 business days after WWS notifies the customer of a possible plumbing problem, attach repair bills or a letter from the person/company that completed the work, and provide parts receipts if self-repaired. All past-due balances must be paid, and the current guidelines require at least 10% of the high leak bills plus a payment arrangement for the estimated two-to-three-month processing period. WWS may need property access, will not credit an unrepaired leak or a leak caused by a third party, and may take up to 90 days to complete review. The credit is applied to the two invoices with the highest consecutive consumption above average, with rates adjusted to the lowest allowable tier. Future invoices after repair and consumption normalization remain due while the request is pending.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

WWS does not publish a general low-income water-rate discount on the current customer pages reviewed. Its customer programs include a Toilet Credit program that can provide an approved customer a $100 water-bill credit per qualifying high-efficiency toilet, up to $200 per customer, and conservation/irrigation assistance. Customers with payment difficulty should contact WWS Customer Service for account-specific arrangements; no senior or disabled-veteran bill cap was identified in the current public material.

State and federal connections

Where to ask for broader aid

The current WWS customer pages reviewed do not publish a dedicated LIHWAP, LIHEAP, or state water-assistance application URL or a direct federal-credit workflow. Customers should contact WWS at (954) 831-3250 and use Broward County human-services or Florida 211 referrals to identify current aid, while separately applying to any active state or federal program; eligibility and utility-credit treatment are not guaranteed by the WWS pages.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Broward County Water and Wastewater Services (WWS) for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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