Payment channels

Pay City of Boynton Beach Utilities - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Bill2Pay / Stream. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

561-742-6000, 24 hours a day, 7 days a week

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed current Boynton Beach payment page does not publish a text-to-pay keyword or enrollment workflow.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current Boynton Beach payment page provides online, phone, and in-person instructions but does not expose a dedicated remittance mailing address.

Counters, drop boxes, and office hours

Customer Service window inside City Hall, 100 E. Ocean Avenue, Boynton Beach, Florida 33435, Monday-Friday 8:00 a.m.-4:00 p.m. An exterior depository lockbox at the same address accepts after-hours payments; do not place cash in the lockbox. The reviewed page does not enumerate all desk payment instruments.

Accepted digital instruments

What you can use online

The Bill2Pay portal accepts credit-card and ACH/eCheck payments; its current payment notice states no fee for ACH/eCheck. The portal displays the account login and one-time payment options; the reviewed City page does not enumerate every card brand or wallet.

2026 transaction pricing

Convenience fees

Credit-card transactions carry a convenience fee of $1.60 per $100.00; ACH/eCheck has no fee according to the official Bill2Pay portal.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Boynton Beach Utilities - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →