Payment channels

Pay City of Bradenton Utilities Customer Service – Water, Sewer and Reclaimed Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 631-7796 for toll-free payment by credit card or eCheck using the City's 14-digit account number. Utility Billing Customer Service is (941) 932-9434; the after-hours public works/water emergency line is (941) 708-6300.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Bradenton's current payment pages advertise the City mobile-payment app, Paymentus portal, direct debit, phone payment, and electronic notifications, but do not publish a separate pay-by-text enrollment keyword or short code. Customers should register through the Paymentus portal/mobile app or contact Utility Billing at (941) 932-9434 for any current text-payment option.

Mail-in address

City of Bradenton, Attn: Customer Service, P.O. Box 1339, Bradenton, FL 34206-1339. Mail a check or money order with the bill and/or account number. Payments may also be placed in the drop box outside the 12th Street/Old Main Street entrance to City Hall.

Counters, drop boxes, and office hours

Payments are accepted at Bradenton City Hall, first floor, 101 12th Street West/Old Main Street, Bradenton, FL 34205. Lobby hours are Monday–Thursday 7:30 a.m.–4:30 p.m. and Friday 7:30 a.m.–3:30 p.m. The City accepts cash, check, money order, and Visa or Mastercard at the counter. An after-hours payment drop box is outside the 12th/Old Main Street entrance. Customers can also use participating Florida Amscot locations, Walmart Bill Pay, and the City mobile app.

Accepted digital instruments

What you can use online

Paymentus supports Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, and Venmo. The City also provides free direct debit from a bank account and a toll-free phone option for credit card or eCheck. The current in-person counter accepts only Visa or Mastercard for card payments.

2026 transaction pricing

Convenience fees

The City does not publish a universal Paymentus card convenience fee on the current payment page. Florida Amscot charges customers $1.50 for its payment service; direct debit and phone eCheck are listed as free. Any Paymentus card surcharge should be confirmed on the live checkout screen before submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bradenton Utilities Customer Service – Water, Sewer and Reclaimed Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →