Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Clermont Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Five days after the due date to 5:00 p.m.; if payment is not received in full within that period, a $5 penalty is generated and a delinquent notice is sent.
- Late-fee rules
- $5 late penalty after the five-day post-due window. Returned checks incur $25; after two returned payments in 12 months the account is cash-only for 12 months. A $5.54 certified-mail fee and $20 lien fee may apply, and a 5% utility tax applies to water/irrigation.
- Shut-off timeline
- Customers have a total of 30 days to pay before disconnection. If payment is not processed by 5:00 p.m. within five days of the due date, the City adds the $5 penalty and mails a delinquent notice listing the final due date; service is disconnected for nonpayment after that final date.
- Warning and notice protocol
- The delinquent notice is sent after the five-day post-due period and states the final date and 5:00 p.m. cutoff before disconnection. The City warns that payment must be received and processed, not merely postmarked, and that same-morning payment may not stop the disconnect process unless customers call Utility Billing.
- Reconnection costs
- $30 disconnect/reconnect fee. The reviewed City page does not publish a separate after-hours restoration surcharge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Clermont Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.