Payment channels

Pay City of Coconut Creek Utility Billing and Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as No current this detail was publicly posted in the reviewed provider materials. Confirm the current instruction directly with the official utility.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed official page did not expose the current IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay instructions were exposed.

Mail-in address

City of Coconut Creek Utility Billing, P.O. Box 970907, Coconut Creek, FL 33097-0907, as shown in the City's customer-payment material.

Counters, drop boxes, and office hours

Utility Billing is administered by the City and accepts walk-in and drop-box payments at City Hall; the reviewed official material did not expose a complete current counter-hours schedule. Confirm the current City Hall address, accepted desk instruments and holiday hours before visiting.

Accepted digital instruments

What you can use online

The City documents an online payment platform, IVR and e-check capability; the reviewed official material did not expose the complete current list of card brands or wallet methods.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No verified 2026 fee amount was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Coconut Creek Utility Billing and Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →