Payment channels

Pay City of Coral Springs Water District – Customer Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City Citizen Self Service (CSS) with Paymentus for secure utility payment. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. – the City publishes Water Billing at 954-344-1825 but does not publish a dedicated automated IVR payment number. Payments are directed to the Paymentus portal.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current pay-by-text keyword or short-code enrollment procedure is published. The CSS portal allows account history and bill PDFs; Paymentus is used for payment, and customers may request information from water@coralsprings.gov.

Mail-in address

City of Coral Springs, Attn: Water Billing Department, P.O. Box 754501, Coral Springs, FL 33075-4501. Customers should include the water billing account number; the City warns that no check payments are accepted when an account is past due.

Counters, drop boxes, and office hours

The water-billing office at City Hall, 9500 West Sample Road, Coral Springs, FL 33065, is closed to the public for routine visits; the City directs customers to phone/email and online payment channels. A parking-garage drop box is available 24/7. Water Billing customer-service hours are Monday–Thursday 7:30 a.m.–5:00 p.m. and Friday 7:30 a.m.–1:30 p.m. The broader City Hall schedule is Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 7:30 a.m.–3:00 p.m.; confirm any exceptional counter appointment before visiting.

Accepted digital instruments

What you can use online

Paymentus provides secure online payment after the CSS Pay Now link; the current City pages do not enumerate all card brands or wallet options. The legacy City instructions identify Visa, Mastercard, and Discover, and the account can be paid by recurring automatic bill pay. ACH/eCheck and digital-wallet availability should be confirmed in the current Paymentus checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. – the current Coral Springs Water District pages do not disclose a 2026 online card, ACH/e-check, or digital-wallet convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Coral Springs Water District – Customer Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →