Payment channels

Pay City of Daytona Beach Utilities – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(386) 671-8100. The City publishes this billing line for automated telephone payments and customer-service questions; its online customer portal also states that after-hours emergencies should use (386) 671-8815.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The current City utility pages provide online account registration, e-billing, payment arrangements, and Paymentus one-time payment, but do not publish a separate pay-by-text keyword, short code, or enrollment sequence. Customers should not confuse portal email/eBill registration with a confirmed text-to-pay program; call Utility Billing at (386) 671-8100 for current availability.

Mail-in address

The City instructs customers to mail the payment stub and account number to City of Daytona Beach Utility Billing; the official utility bill materials identify the billing office at 301 S. Ridgewood Avenue, Room 176, Daytona Beach, FL 32114. The public payment page emphasizes the payment stub and account number but does not publish a separate lockbox P.O. Box for routine mailed checks.

Counters, drop boxes, and office hours

Utility Billing is located at City Hall, 301 S. Ridgewood Avenue, Room 176, Daytona Beach, FL 32114. Counter hours are Monday–Friday 8:00 a.m.–4:30 p.m. Customers can pay in person, and a night-depository drop box is located on the east side of City Hall for after-hours payments. The City accepts checks and money orders with the payment stub/account number, automatic bank-fund transfer, online Paymentus payments, and telephone payments; the current page does not enumerate card brands at the counter.

Accepted digital instruments

What you can use online

The City accepts online and automated-phone payments through Paymentus, automatic funds transfer from a bank account, and ordinary check or money-order payment through mail, the City Hall counter, or the night depository. Paymentus requires the account number without the dash for one-time payment. The current public pages do not enumerate Visa/Mastercard/Discover/AmEx brands or publish a separate digital-wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. In the current publicly indexed City utility-billing instructions. Daytona Beach identifies Paymentus as the processor but does not state a universal 2026 flat card, ACH, or IVR surcharge on the live billing page; customers should review the Paymentus checkout disclosure before submitting a transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Daytona Beach Utilities – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →