Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Daytona Beach Utilities – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due and payable before the 20th day following the original bill date. The City adds the late charge when payment is not received within 20 days after the billing date; service may be discontinued if unpaid 30 days after the billing date.
- Late-fee rules
- A 10% late charge is added to the current bill when payment is not received within 20 days after the billing date; the official bill-backside material says postmark is not accepted as timely. If a payment is returned dishonored, a fee established under Florida law applies. A bill unpaid by day 32 is assessed a $25 service charge to continue or restore service.
- Shut-off timeline
- The published calendar is: bill date; payment due before day 20; 10% late charge after the 20-day point; services may be discontinued if the bill remains unpaid 30 days after the original bill date; and a $25 service charge applies to bills unpaid by day 32 to continue or restore service. The City's online payment page warns that an online payment will not stop a scheduled nonpayment disconnect or restore already-disconnected service, so customers must call Utility Billing.
- Warning and notice protocol
- The City bill states the obligation and late-charge rule, and Daytona Beach Code provides the day-30 disconnection authority. The current public materials do not specify a universal number of separate mailed notices, automated calls, texts, door hangers, or a distinct pink notice. Customers who receive a scheduled-disconnect warning or whose service has been disconnected are instructed to call (386) 671-8100 during Monday–Friday 8:00 a.m.–4:30 p.m.; payment arrangements must be handled with Utility Billing.
- Reconnection costs
- The City publishes a $25 service charge for continuing or restoring service when the bill is unpaid by day 32. The customer must contact Utility Billing at (386) 671-8100 to arrange restoration; online payment alone does not restore service. The current public schedule does not state a separate after-hours reconnection price or emergency-night/weekend surcharge, and the billing office operates Monday–Friday 8:00 a.m.–4:30 p.m.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Daytona Beach Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.