Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Deltona Water and Wastewater Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 after the stated due-day cutoff; the bill explanation says a late-payment fee is assessed if the balance is not paid by 4:30 p.m. on the due date. The bill also identifies a later last day to pay before the non-payment fee and service interruption.
- Late-fee rules
- The current miscellaneous-charge schedule lists a late fee of $4 plus 1.5% of the unpaid balance. It also lists a $62 non-payment fee, a $100 after-hours reconnection fee, and a $29 premise-visit charge. Deltona's FAQ says a previous unpaid balance is due immediately even when the current bill's due date has not arrived.
- Shut-off timeline
- The City states that the late fee applies after the 4:30 p.m. due-date cutoff, then a non-payment fee may be assessed on the last day to pay and the account becomes subject to service interruption. The reviewed public pages do not state the exact number of calendar days from that final notice to physical disconnection.
- Warning and notice protocol
- Deltona's sample bill displays current charges, a due date, a late-payment cutoff, and a last day to pay before the non-payment fee and interruption. The reviewed pages do not specify whether additional warnings use automated calls, texts, colored mailers, door hangers, or a fixed statutory sequence.
- Reconnection costs
- The fee schedule lists a $62 non-payment fee and a $100 after-hours reconnection fee. It does not publish a separate normal-hours restoration amount on the reviewed miscellaneous-charge page; Deltona advises customers who are past due or disconnected to call 386-575-6800 and pay by phone to prevent additional charges or expedite reconnection.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Deltona Water and Wastewater Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.