Payment channels

Pay City of Fort Lauderdale Water and Sewer Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official customer self-service portal does not identify its processor in the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

954-828-5150, then select option 1 for the automated phone payment system. The City says card and bank-method payments post immediately through this route.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Customers can sign up for Pay by Text and receive payment or bill reminders through the official utility-billing portal. The reviewed City page does not publish the keyword, short code, or complete opt-in text sequence; enrollment is performed after activating the online account.

Mail-in address

Use the return envelope supplied with the monthly utility invoice. The reviewed official City pages did not publish a separate fixed remittance lockbox address, so customers should use the address printed on the current bill.

Counters, drop boxes, and office hours

Utility Billing & Collections, Development Services Department, 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311. In-person payment hours are Monday-Friday 8:00 a.m.-4:00 p.m.; office hours extend to 5:00 p.m. The City accepts payments at this facility and also offers online, phone, automatic-bank, and mail channels. Verify current desk payment types and drop-box availability with 954-828-5150.

Accepted digital instruments

What you can use online

Online and automated-phone payments accept Visa, MasterCard, American Express, and e-check/EFT or ACH. Auto Pay may use a bank account or card. The online portal also supports paperless billing, scheduled payments, text enrollment, and reminders.

2026 transaction pricing

Convenience fees

Credit/debit card payments carry a third-party merchant transaction fee ranging from $1.95 to 2.95% of the payment. Recurring ACH and one-time EFT payments are not charged that fee; the City says it receives none of the merchant fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fort Lauderdale Water and Sewer Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →