Payment channels

Pay City of Fort Myers Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-288-5613

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed City of Fort Myers 2026 utility pages do not document a text-to-pay keyword or enrollment workflow. Customers should use the Paymentus portal or telephone channel and treat municipal outage or billing notifications as informational unless the City specifically identifies them as a payment link.

Mail-in address

City of Fort Myers Utilities, PO Box 30185, Tampa, FL 33630-3185

Counters, drop boxes, and office hours

Utility Billing is handled at 2925 Martin Luther King Boulevard, Fort Myers, FL 33916. The published customer-service schedule is Monday-Friday, 8 a.m.-5 p.m.; the utility telephone line is 239-321-8100 and is available around the clock for service issues. The City also provides a drop box and Paymentus channels. Customers should confirm whether a desk accepts cash, check, money order, or card before relying on an in-person payment.

Accepted digital instruments

What you can use online

Visa, Mastercard, American Express, Discover, and electronic check/ACH through Paymentus and the automated telephone channel.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the reviewed FY2026 rate and utility pages; Fort Myers does not expose a separate current Paymentus card, ACH, or wallet fee in the public rate table.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Fort Myers Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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