Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Fort Myers Utility Billing – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payment is due 14 days from the monthly billing date. The City's assessment says service is disconnected if an unpaid balance remains 30 days after the payment was due, making the practical termination exposure approximately day 44 after billing unless the account is otherwise scheduled sooner under the Billing Unit's notice schedule.
- Late-fee rules
- Accounts with an unpaid previous balance receive a 10% late fee. The current rates page states that an account terminated for delinquency must pay the total bill, a $70 delinquent service charge, and a larger deposit before service is reinstated. The assessment report says late fees are charged at 10% of the previous unpaid balance and are not charged after the account is closed following disconnection.
- Shut-off timeline
- Fort Myers bills monthly and makes payment due 14 days after the billing date. The assessment report states that service is disconnected when an unpaid balance remains 30 days after the due date. One week after a past-due bill, an additional-deposit charge may be billed with a notice that water will be shut off if payment is not made; the Billing Unit then sends a shutoff notice according to its schedule and starts three days of daily text, voicemail, and email warnings before the scheduled disconnection.
- Warning and notice protocol
- The City sends a water-shutoff notice based on the Billing Unit schedule. The current assessment report documents a multi-channel final warning sequence: daily text messages, voicemails, and emails are sent for three days before the service disconnection is scheduled. Customers with disputed amounts must either pay the disputed amount or submit a written complaint to Utility Customer Service before the bill's due date to avoid late fees/termination while the dispute is reviewed.
- Reconnection costs
- The current City fee schedule lists a $70 delinquent turn-off service charge, a $90 after-hours service charge, and a $35 second-trip service charge. Reconnection requires payment of the total bill, late fees, service fees, and any increased deposit required to bring the deposit to the City's current level; the public rate page does not state a separate after-hours delinquency reconnection amount beyond the published after-hours service charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Fort Myers Utility Billing – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.