Payment channels

Pay City of Hialeah Department of Public Works Water & Sewer Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Xpress Bill Pay, the provider named by the City for Water & Sewer and Solid Waste payments.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-791-8947 for direct payment. The City account-balance and payment system also uses 305-556-3800; callers select their language and option 2 for Pay by Phone, then enter the account-number portions shown on the bill.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed City Hialeah payment pages do not publish a dedicated text-to-pay keyword or shortcode. Xpress Bill Pay supports account notifications and stored payment methods; customers should enroll through the official City-linked account and verify any text link before paying.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed City pages instruct customers to use the payment stub and current bill envelope but do not expose one universal remittance lockbox address. Use the address printed on the bill and allow postal processing time.

Counters, drop boxes, and office hours

The Department of Public Works is at 3700 W. 4th Avenue, Hialeah, FL 33012. The reviewed City account-balance page directs customers there for in-person assistance, and the City payment guidance identifies a weekday drive-through route; current counter hours and accepted desk instruments should be confirmed at 305-556-3800. City Hall is at 501 President Donald J. Trump Avenue, Hialeah, FL 33010, but water billing is handled by Public Works.

Accepted digital instruments

What you can use online

Xpress Bill Pay supports online bill presentation, stored payment information, paperless billing, email notifications, and payments for Water & Sewer and Solid Waste. The City payment page displays Visa, Mastercard, and eCheck. The phone route is provided by Xpress Bill Pay and may apply a processor fee.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The City identifies Xpress Bill Pay and a phone payment route but the reviewed official pages do not disclose one universal card or eCheck fee. The processor should display any charge before submission; the automated account-balance page warns that phone payment requires a fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Hialeah Department of Public Works Water & Sewer Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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