Payment channels

Pay City of Miami Beach Utility Billing – Water, Sanitary Sewer, Stormwater and Waste

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MUNIS OnLine / City Self Service utility portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. – the City publishes Utility Billing at 305-673-7440 and a 24/7 Public Works Control Room at 305-673-7625, but does not publish a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No pay-by-text keyword, short code, or opt-in sequence is published. The replacement portal supports account notifications, paperless billing, usage views, Quick Pay, scheduled payments, and AutoPay; customers enroll through Contact Preferences and the account payment controls.

Mail-in address

CMB Utilities, P.O. Box 737925, Dallas, TX 75373-7925. The City specifically identifies this as the mailing address for check payments after the 2025 utility billing system migration; customers should use the payment stub or account number and update bank/third-party bill-pay records to this address.

Counters, drop boxes, and office hours

The Finance Department is at 1700 Convention Center Drive, Miami Beach, FL 33139, open Monday–Friday 9:00 a.m.–5:00 p.m. The City’s Customer Service Center is at 1755 Meridian Avenue, Suite 100, Miami Beach, FL 33139, open Monday–Friday 8:30 a.m.–6:00 p.m., with a daily 12:00–1:00 p.m. closure; Utility Billing is listed at 305-673-7440 and the Cashier at 305-673-7000 ext. 7436. The current public pages emphasize online Quick Pay and mailed checks; they do not publish a complete counter/drop-box map or a separate current list of accepted desk instruments.

Accepted digital instruments

What you can use online

The current portal supports online Quick Pay, logged-in scheduled payments, and AutoPay. The City’s public pages describe payment methods generically and do not enumerate card brands, ACH/e-check, Apple Pay, or Google Pay; customers should confirm the instruments shown in the portal’s payment form.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. – no current 2026 flat convenience fee or percentage surcharge is disclosed on the public rate page or utility-portal landing page. NSF fees are assessed by the bank and the City says those fees cannot be waived.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Miami Beach Utility Billing – Water, Sanitary Sewer, Stormwater and Waste and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →