Notice and timing
How delinquency is handled
Grace period after the due date
21 days from the bill date under the City’s publicly accessible collections/shut-off procedure; the current portal states that a penalty applies when payment is not received by the due date, so customers should rely on the due date printed on the bill.
Late-fee calculation
The City’s published collections procedure states that if a residential or commercial account is not paid within 21 days, a 1.5% penalty is added to the past-due balance and a courtesy Late Notice is generated. The current portal also warns that penalty charges cannot be waived unless there is a billing or meter error; a written claim must be submitted within 10 days of the bill date. NSF charges are bank-assessed and are not waived.
Disconnection timeline
For residential and commercial accounts, the accessible City shut-off procedure gives a 21-day initial payment period, then a 1.5% penalty and Late Notice, followed by an additional seven days before the account is subject to disconnection. Once scheduled, the City calls the account’s primary phone number about 48 hours before the cut and identifies the final payment time, generally 24 hours before execution. Service cuts are performed Tuesday–Thursday subject to Public Works availability. A lien letter is sent to the property owner after disconnection if arrangements are not made; the current portal should be checked for any revised account-specific schedule.