Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Panama City Beach Utilities Department – Water, Wastewater and Reclaimed Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 0 days after the due date shown on the bill; the February 2026 rate sheet says payment must be received online, by phone, or in the office by 4:00 p.m. on the due date to avoid penalty.
- Late-fee rules
- A 10% penalty is charged for payments received by the Water Department after the due date. Night-drop payments are credited the next business day, so depositing a payment after the due date can still trigger the penalty. The City’s June 2026 notice states that late fees related to a temporary automatic-payment system error were removed.
- Shut-off timeline
- The public rate sheet establishes the due date and 10% penalty but does not publish one universal day-count from delinquency to physical shutoff. When disconnected for nonpayment, the past-due balance and applicable reactivation fee must be paid in full; payments after 2:00 p.m. for a nonpayment disconnection are restored the following business day.
- Warning and notice protocol
- The current customer-service pages do not publish a single legal notice sequence, automated call schedule, or door-hanger protocol. Customers should monitor the bill, keep the Paymentus account and contact information current, and contact Utility Billing before the due date if a payment problem exists. Automatic-payment errors are handled through City notices and account-specific correction.
- Reconnection costs
- Business-hours reactivation is $50 inside City limits or $62.50 outside City limits. After-hours reactivation, shut-off, or customer-side service requests cost $200 inside city limits or $250 outside city limits, in addition to other applicable fees or deposits. Payment after 2:00 p.m. after a nonpayment shutoff is restored the next business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Panama City Beach Utilities Department – Water, Wastewater and Reclaimed Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.