Payment channels

Pay City of Plantation Utilities - Water and Wastewater Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed official pages provide online Paymentus payment and City Hall utility contacts but do not identify a dedicated automated telephone-payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No verified text-to-pay keyword or opt-in sequence was published. The city offers online Paymentus payment and Automatic Funds Transfer from a bank account; use those official enrollment routes rather than an unsolicited text link.

Mail-in address

Mail payment to the PO Box printed on the City of Plantation utility payment stub; the reviewed public page does not expose a single universal lockbox address. City Hall is 400 NW 73rd Avenue, Plantation, FL 33317.

Counters, drop boxes, and office hours

Plantation City Hall, 400 NW 73rd Avenue, accepts in-person utility payment and same-day restoration payments. For reinstatement, payment must be made by cash, money order, or credit card Monday-Friday by 3:00 p.m. for same-day service; the city also identifies drop boxes at City Hall, Central Park, Jim Ward Community Center, and Volunteer Park. Confirm cashier hours and whether checks are accepted for restoration before visiting.

Accepted digital instruments

What you can use online

Paymentus accepts bank-account payments and credit-card payments online; the city also offers Automatic Funds Transfer from a checking account. A current card-brand or wallet list was not exposed in the city page text.

2026 transaction pricing

Convenience fees

$2.40 per bank-account transaction, or $2.40 per $300 increment of credit-card payment. The fee is paid to Paymentus, and online payments may take up to two business days to appear.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Plantation Utilities - Water and Wastewater Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →