Alternative channels
Mail, text, and in-person payment instructions
Pay by text
After the first bill is generated, the customer registers in InvoiceCloud with an email address and password, then can enroll in pay-by-text from the registered account. The City’s portal identifies the extended features as invoice history, payment history, scheduled automatic payments, saved remittance information, and pay-by-text. The public instructions do not publish a separate keyword or short code; enrollment should be initiated through the official City-linked InvoiceCloud account.
Mail-in address
Mail checks or money orders with the account information to City of Port St. Lucie Utility Systems, P.O. Box 8987, Port St. Lucie, FL 34985. Allow sufficient delivery and processing time because the account remains subject to the printed due date.
Counters, drop boxes, and office hours
City Hall, Building A, 121 SW Port St. Lucie Boulevard, Port St. Lucie, FL 34984, is the customer-service/payment location. The City’s Utility Systems contact page publishes customer-service hours Monday through Friday, 8:00 a.m.–5:00 p.m.; cash payments may be made at City Hall by appointment or on a first-come, first-served walk-in basis. Three City Hall drop boxes accept checks or money orders: the 24/7 curbside box in the roundabout between Police Building C and City Hall Building A, the 24/7 walk-up box near eastside handicap parking, and the box inside the City Hall lobby during lobby hours. Payments deposited after 4:00 p.m. process the next business day.